vTiger CRM has proved itself to be a potential system for managing all customer-centric activities in small and mid-range organizations worldwide. Being a variant of SugarCRM, vTiger has gained acceptance worldwide in terms of it being free to use and flexibility of customization, since it is open source. With an efficient system for lead management, marketing management, inventory management, campaigning, generating reports and scheduling activities such as calendars, emails, sms notification capability etc, vTiger caters to the automation of marketing processes and efficient management of client based information. As vTiger customization has found a large number of takers now, more and more companies are offering vTiger customization services and also hosting at affordable rates.
vTiger spans its reach across a number of verticals including services industry, hotels, travel, retail, automobiles industry, healthcare, call centers and much more. E-commerce integrations are available for vTiger, which has made it a boon for online markets. Add-ons and email client made available in vTiger is another advantage, as it comes free of cost.
Across verticals, the following industries find profound use in vTiger customization:
Services industry: The CRM seems to have been made rightfully for serving the purpose of service based businesses. The system can be used as it is, without going for large scale customizations. All functionalites including management of leads, documents, email clients, marketing, calendaring vis a vis are of significance.
Logistics/ shipping/automobile: The main functionalities of managing leads to potentials, contacts, inventories, marketing etc are plus points.
Hotels/ travel industry: Most of the functionalities hold good. It is ideal for hotel/ travel industry to manage client information and automate their marketing/sales processes.
Retail shops: The main features that count are inventory management, purchase/sales orders, invoices, export as pdf options, email client etc. If possible to integrate with a POS (point of sale) tool, it could be a boon to retail shops. Since not all modules are to be used, the vTiger customization service required for such an option would be more to cut down and tailor it for the specific need.
Call centres find enormous use in management of leads, contacts, marketing, mass emailing, sms alerting, following up on clients, scheduling using calendaring etc.
Online shops find it useful since vTiger allows integration with E-commerce modules such as x-cart, zen cart, oscommerce, magento etc. Also, multiple shops can be managed at a time without much hassles.
vTiger is also seen to satisfy the operational, analytical and collaborative aspects of a CRM. In addition to catering to front office processes, there is provision for reports analysis and also problem ticket management, customer portal etc, making it collaborative.
If you are looking for a complete package CRM for business purposes, you should definitely try out vTiger, opting for vTiger customization services. Nowadays, you get to choose not only for vTiger customization, but also assistance in installation, hosting, training etc. In other words, complete vTiger solutions are being offered as a package.
