When it comes to making sales over the phone, it’s important to remember that the CLOSER framework can help you close the deal. CLOSER is an acronym that stands for:
C-Connection: Establish a connection with the customer by being friendly and interested in them.
L-Listen: Listen to what the customer has to say and show that you’re paying attention.
O-Open: Open the conversation by asking questions and getting the customer talking.
S-Solution: Offer a solution to the customer’s problem and explain how your product or service can help.
E-Empathy: Show empathy for the customer’s situation and express understanding.
R-Respond: Respond to the customer’s questions and objections in a way that shows you’re confident in your product or service.
The CLOSER framework can help you close sales over the phone by helping you build a connection with the customer, listening to what they have to say, and offering a solution to their problem. It’s also important to show empathy for the customer’s situation and respond to their questions and objections in a confident way.
